Delivery Information

All orders received Monday to Thursday will be dispatched the following working day.  Orders received on a Friday (after 1pm), Saturday and Sunday will be dispatched the following Monday.  Orders received on a Bank Holiday will be dispatched on the next working weekday.

All delivery on orders over £75.00 within the UK is FREE.  Orders under £75 will have a £5.99 delivery charge applied (standard tracked & signed for delivery).  You can choose to upgrade to Express Tracked & Signed delivery for £7.50 at checkout.  Please note that unfortunately we cannot guarantee delivery within 24 hours and this service can take 1-2 days for delivery by Royal Mail once the item has been dispatched by us.

Standard delivery can take between 2 - 5 working days to arrive.  Please allow 5 days before contacting us to chase a delivery.  Express delivery can take between 1-2 days.  Please allow 2 working days before contacting us to chase a delivery.  Please note that upgraded Express deliveries received after 1pm on a Friday will not be dispatched until the following Monday.  You will be issued with a tracking number for your delivery and you can track the progress of your package via the Royal Mail website:


Please note that once we receive notification from Royal Mail that your items have been delivered (including delivery to a neighbour because your address was unavailable to take the package) we are no longer responsible for these items (unless notification is received within 24 hours that the contents of the package was damaged or items missing).  In the event of damaged goods on receipt, we will require a photograph of the damaged item before we will consider replacement or refund.

Our cigars are packaged in a sealed bag with a small boveda pack to keep them fresh during delivery.  Please unpack them and store correctly as soon as possible after receipt.  Any issues with products must be reported to us via email ( within 24 hours of receipt of your items.

Order and relax.